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Knowledgebase

Hold & Mute

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  6. Cisco IP Phone 8831
  7. Basic Call Handling
  8. Hold & Mute

Basic Call Handling - Hold & Mute

Overview

This tutorial will describe in detail your options for muting calls and placing calls on hold using your Cisco IP Conference Phone 8831.

Hold

To put a call on hold, press the Hold softkey. The hold icon appears and the LED indicators pulse green.

Press the Applications softkey.
 
Press the Applications softkey.

Resume

If there is only one call on hold, press the Resume softkey. 

Press the Resume softkey.
 
Press the Resume softkey.

Swap

You can swap between holding and active calls by using the Swap softkey. The holding call becomes active, and the active call is placed on hold. 

You can swap between holding and active calls by using the Swap softkey.
 
You can swap between holding and active calls by using the Swap softkey.

Conference Station

The conference station can be muted in two ways: you can either press the Mute button on the Sound Base or on the Display Control Unit. The LED indicators on both pieces will illuminate red when the sound is muted.

The LED indicators on both pieces will illuminate red when the sound is muted.
 
The LED indicators on both pieces will illuminate red when the sound is muted.

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