Knowledgebase

Overview

This tutorial will go over additional features on a Cisco 7800 Series phone, including contacts, call history, shared lines and group pickup.

Contacts

The Cisco IP 7800 series phones provide you with access to contacts using the Personal and Corporate directories. To view these directories, press the Contacts button.

The Personal Directory will allow you to access your Personal Address Book and Fast Dials. You can set up and maintain your Personal Directory using your phone, or by using your User Options webpages.

The Corporate Directory will allow you to access employee names and phone numbers. You can search for a co-worker’s name and number, and then dial that number from the Corporate Directory.

Call History

To view missed, placed or received calls, press the “Applications” button and select Call History. The last 150 calls display. To sort to view only missed calls, press the “Missed” Calls softkey.

Dial from Call History

To dial from Call History, scroll to a call press the “Select” button in the Navigation pad, or the “Call” softkey.

Call History Options

Press “EditDial” if you need to edit the number to add an outside line number or long distance access code.

To view details for a call, highlight the call and press the “Details” softkey.

From the Call History screen, you can clear the history by selecting “All Calls,” or just the call you would like to delete. Press “Clear” (you may need to press the “More” softkey first). Press “Delete” to delete the Call History list, or press “Cancel” to go back to the Call History screen.

Shared Lines

If you share a line with a co-worker or an Administrative Assistant, you share a phone number. Either you or your co-worker can answer a ringing call on the shared line.

When your co-worker has a call on the shared line, your shared line button is solid red. When your co-worker puts a call on hold, the session button on your phone pulses red. You or your co-worker can resume the call.

Barging Shared Line Calls

They can also “barge” a call that you are handling on the shared line. Barging a call means joining your call by turning the call in to a conference. You will typically hear a beep and your phone screen will change to display conference details.

To prevent this from happening, use the “Private” feature button. To verify that Privacy is enabled, look for the “Private” enabled icon next to an amber line button. This will block others who share a line from you from being able to barge in on your shared line call. Press the “Private” feature button again to disable.