Knowledgebase

Overview

This tutorial will show you how to use the conference and Meet Me conference features on your new Cisco IP 7800 phone.

Conference Feature

Use the Conference feature when you want to connect multiple callers.

• While on a call, press the “Conference” key. 
• Enter a participant’s phone number.
• After the phone begins to ring, press the “Conference” key again to begin the conference call. You can also use the soft keys to initiate and connect a conference call.

Conference Begins

The conference begins and the phone displays “Conference” instead of caller ID. Repeat the steps to add more participants.

Combine Existing Calls

When you want to combine existing calls that are already on your phone (connected or holding), use the “Conference” hard key or softkey.

• While on an active call, verify that you have at least two connected calls. 
• Press the “Conference” hard key or softkey, and the line button for the calls on hold.
• If there is only one call on hold on the target line, a screen will appear asking the user to confirm that you want to join the call by clicking the “Yes” softkey, and the conference will set up immediately with the active call.
• If there is more than one call on hold on the target line, a screen with the held calls list will show up for the user to choose. The user selects the call and clicks “conference” softkey or hard key to establish the conference with the active call.

Use the Mute Button

Remember, if you place a conference call on hold, all members of the conference call may hear hold music. Use the mute button instead.