Knowledgebase

Overview

This tutorial will teach you about shared lines and picking up group calls using your Cisco IP 8800 phone.

Single Shared Line

• If you share a line with a co-worker or an Administrative Assistant, you share a phone number. 
• Either you or your co-worker can answer a ringing call on the shared line. 
• When your co-worker has a call on the shared line, your shared line button is solid red. 
• When your co-worker puts a call on hold, the session button on your phone pulses red. You or your co-worker can resume the call. 
• They can also “Merge” with a call that you are handling on the shared line. Merging a call means joining your call by turning the call in to a conference. You will typically hear a beep and your phone screen will change to display conference details. 
• To prevent this from happening, use the “Private” feature button. To verify that Privacy is enabled, look for the “Private” enabled icon next to an amber line button. This will block others who share a line with you from being able to merge in on your shared line call. Press the “Private” feature button again to disable. 

Multiple Shared Lines

For people who have multiple shared lines or deal with many incoming calls at a time, there is an optional view for an incoming call, which is very helpful. If you would like this view, ask your system administrator to enable “Actionable Incoming Call Alert.”

Answering calls In-Group

To answer a call that is ringing another extension within your group, press an available session button, and the “PickUp” softkey, you may need to press the “More” softkey. The call now rings on your phone.