Knowledgebase

Overview

This tutorial will show you how to connect multiple callers on your Cisco IP 8800 phone.

Begin

Use the Conference feature when you want to connect multiple callers. While on a call, press the “Conference” key. 

• Enter a participant’s phone number. 
• After the phone begins to ring, press the “Conference” key again to begin the conference call. You can also use the soft keys to initiate and connect a conference call. 

The conference begins and the phone displays “Conference” instead of caller ID. Repeat the steps to add more participants.

Combine

When you want to combine existing calls that are already on your phone (connected or holding), use the “Conference” key. 

• While on an active call, verify that you have two connected calls. 
• Press the “Conference” key. 
• Press the “Active Calls” softkey. 
• A screen will appear with available active calls, select the call you want to add to the conference, and press the conference key or softkey. 
• The conference begins and is established on the line with the active call. 

Features

Remember, if you place a conference call on hold, all members of the conference call may hear hold music. Use the mute button instead. When getting ready to speak on the conference call, check the mute key first to make sure you’re not muted.

To view and remove conference participants during a conference, press the “Show Detail” softkey. To remove a participant from the call, highlight a name and press “Remove.”

The conference ends when all participants hang up.