Knowledgebase

Overview

This tutorial will show you how to answer calls on your Cisco IP Phone 8800.

Incoming Calls

When a new call rings on your phone, you will see a few indicators. A flashing light on the handset, a flashing light on the line button, and a ringing call icon displays with caller ID Information.

You can use the “Decline” softkey to redirect a ringing call to your voicemail or to a predetermined phone number.

Talk to People

There are three ways to talk to people on your phone. You can use the handset, a headset or the speakerphone. When the phone rings, you can pick up the handset and simply start talking to the person who is calling you. If you are a headset user and your headset has built in controls on it, you can answer the call from your headset. Make sure you have pressed the headset button to send the sound to your headset. Your phone will stay in headset mode for the next call as well. If your headset does not have built-in controls, make sure the headset button is lit, then press Answer to answer the call. Some people prefer to use the speakerphone. You can press the speakerphone button to answer a ringing call. Some people like to press the session button to answer calls. You can do that as well.

The call now shows the connected call icon, and the call timer is displayed.

Second Call

If a second call comes in while you are already on a call, a second session label displays. To answer a second incoming call, you must press the blinking session button to answer the second call. To “Decline” an incoming call while on another call, scroll down to it and press “Decline.” Or, while it is selected, you can select Answer, and the first call will automatically be placed on hold.

Switching Between Calls

To switch between connected calls, press the blinking session button of the held call to swap between calls, and the other call will automatically be placed on hold.