Knowledgebase

Overview

This tutorial will describe in detail the buttons and hardware features of the Cisco IP 8800 phone.

Cisco IP Phone 8800 Series

Your Cisco IP Phone 8800 Series includes a handset with light strip that flashes for an incoming call or remains lit when you have new voicemail.

Phone Screen

The Phone Screen shows information about your phone, displays the date/time, your phone number, line status with caller ID and the softkey options. The Cisco IP Phone 8811 model has a gray scale phone screen.

Programmable Line Keys

The buttons here are Programmable Line Keys, used to view calls on a line. Any buttons not being used as line keys may be used for Speed Dials or features. On the 8851 and 8861, if Intelligent Proximity is turned on, the second button is reserved for a mobile phone.

Session Buttons

Session Buttons are used to perform tasks such as answering a call, resuming a held call, or initiating phone functions such as displaying missed calls. Each call on your phone is associated with a session button. 

Buttons illuminate to indicate status: 

• Flashing amber is an incoming call 
• Steady green is an active call 
• Flashing green is a call on hold 
• Steady red is a shared line in use remotely 
• Flashing red is a shared line call put on hold remote

Soft Keys

Soft Keys perform a variety of function and calling options, and change depending on the state of the phone. The soft key on the far right displays more soft keys. Your organization has many options for presenting soft keys to you. The screens on your phone may show the same keys in a different arrangement than shown in this training module.

4-Way Navigation

Four-way Navigation Key and “Select” Button - Allows you to scroll up and down through linear menus. 

Or, left and right as well as up and down on grid menus.

• Use the “Select” button to select a highlighted option. 
• Back Button – returns to the previous screen or menu. 
• Release Button – ends a connected call or session. 
• Feature Buttons - The dedicated buttons on the left provide access to Voicemail, Applications and Directories. The Feature Buttons on the right are used to Hold, Transfer and Conference. 
• Keypad – Allows you to dial phone numbers and enter letters. 
• Volume Button - Used in coordination with the sound control buttons to control the speaker, headset and mute.

Ports in the Back

The back of the phone includes a DC adaptor power port, a network port and an access port connection for a PC, an auxiliary port where you can connect an EHS cable, a headset and a handset port. The DC adaptor comes separately and is only required if there is no Power over Ethernet provided or if the power use planned for the phone exceeds the capacity of Power over Ethernet.